Delivery & returns
£3.95
Standard UK delivery
Free
On orders over £30
3pm
Same-day dispatch cut-off
- When will my order be dispatched?
- Orders placed before 3pm on a working day are dispatched the same day. Orders after 3pm, or at a weekend, go out the next working day.
- What does it cost?
- Standard UK delivery is £3.95, and free on orders over £30. The threshold is worked out on the order total after any discount.
- Will the packaging say what is inside?
- No. Everything ships in plain, unbranded outer packaging with no reference to CBD or to GoCBD on the outside. Only the delivery label is visible.
- Do you deliver outside the UK?
- Not at the moment. CBD import rules vary widely by country and we would rather not have your order seized. UK addresses only, including Northern Ireland.
- Can I return something?
- Yes — you have 14 days from delivery to change your mind, and another 14 days to send it back. It needs to be unopened and unused, with any seal intact.
- What if it is sealed?
- Consumables are exempt from the automatic right to return once opened, on hygiene grounds. If a seal is broken we cannot resell it, so please check the strength and flavour before you open it.
- What if it arrives damaged or wrong?
- Email a photo to orders@gocbd.co.uk within 48 hours and we will replace it or refund it in full, including the delivery you paid. That is separate from the change-of-mind window and applies whether or not the item is opened.
- Do I have to be 18?
- Yes. We sell to over-18s only and verify age at checkout. Deliveries may be age-checked on the doorstep, so someone over 18 needs to be there to take it.